Cancellation & Refund Policy

This Cancellation & Refund Policy applies to the digital “5 Masalas 50 Dishes” video library sold by Prism Inbound and forms part of our Terms & Conditions.

What you are buying

The Service is a digital product. Access is granted online and begins immediately after your payment is confirmed. Nothing is shipped, so no physical returns are involved.

Cancellation

You can cancel an order at any time before the payment is completed. An order that has already been paid for cannot be cancelled, but you may request a refund as set out below.

When we refund

Because the content is delivered instantly and cannot be returned, refunds are given only in these situations:

• You were charged more than once for the same order.
• You were charged but did not receive access because of a technical problem on our side.
• The Service is materially not as described and we are unable to fix the problem.

How to request a refund

Email contact@prisminbound.com within 7 days of your purchase with your order number and a short description of the problem. We will review your request and reply, usually within 3 working days.

How refunds are processed

Approved refunds are returned to the original payment method through Razorpay within 5–7 working days. The time it takes to appear in your account depends on your bank or payment method.

Chargebacks

Please contact us before raising a chargeback with your bank. We are happy to resolve genuine problems directly and quickly.

Contact

For any refund or cancellation question, email contact@prisminbound.com or use our Contact Us page.